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They say you can’t really help people in crisis unless they really want help. This past weekend, a video of former actress Maia Campbell made its way to social media. Campbell, who starred on LL Cool J’s show In the House, was seen disheveled at an Atlanta gas station, missing a tooth and begging for drugs. And it didn’t take long for LL Cool J to offer help.

Campbell has a history of mental-health issues, which were written about by her mother, the late author Bebe Moore Campbell, in her novel 72 Hour Hold. After seeing the gas station video, LL Cool J took to social media and asked his followers to help him find her: “If someone has a contact on Maia, please let me know.”

But unfortunately, Campbell, in another video posted to social media, seems to have declined his help:

In 2012, six years after her mother died, Campbell sat down with Iyanla Vanzant to discuss having bipolar disorder:

After Campbell apparently refused his help, LL posted a follow-up tweet that seemed to show he knows his help was declined:

And unfortunately that’s true.